Terms of Service

1. overview

Welcome to OrigoCraft! By using our website, you agree to follow these Terms of Service (the “Terms”). These Terms apply to your use of our website and any purchases you make. If you do not agree with any part of these Terms, please do not use our website.

2. Website Use Rules

You agree to use this website only for lawful purposes and not to infringe upon the rights of others or disrupt their use of the website. Specifically, you agree to:

• Lawful Use of the Website
  • Use this website only for legitimate inquiries or purchases.
  • Not place any speculative, false, or fraudulent orders. If we have reasonable grounds to suspect a fraudulent order, we reserve the right to cancel the order and report it to the relevant authorities.
• Providing Accurate Information
  • Provide us with accurate email addresses, mailing addresses, and other contact details, and agree that we may use this information to contact you if necessary (see our Privacy Policy).
  • If you fail to provide all required information, we may be unable to fulfill your order.
• Legal Age and Contractual Capacity
  • By placing an order on this website, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
• Age-Restricted Items
  • Some products on this website are subject to legal age restrictions. We are prohibited from supplying such items to individuals who do not meet the required age. If you are underage, please do not attempt to order these items.
  • By clicking the “Confirm Payment” button for age-restricted items (e.g., knives, bladed articles), you confirm that you are 18 years old or meet the minimum legal age to purchase the item. You also agree to allow us to verify your age through publicly available third-party sources.
  • If we reasonably believe that you do not meet the legal age requirements, we reserve the right not to deliver age-restricted items.
  • Age-restricted items must be signed for upon delivery by someone at least 18 years old. If we are unsure of your age upon delivery, we reserve the right to request proof of age verification. We operate on a “Challenge 25” basis, meaning that if you appear under 25 years old, you must provide proof of age. Failure to do so may result in a refusal to deliver the items.

3. Orders and Purchases

• Order Acceptance
  • All orders are subject to availability and our confirmation. Once you place an order, you will receive an email confirming receipt of your order (“Order Confirmation”). However, this does not constitute acceptance of the order.
  • The contract (“Contract”) is only formed when we send you an email confirming that the items have been dispatched (“Dispatch Confirmation”).
  • The Contract applies only to items listed in the Dispatch Confirmation. We are not obligated to supply items not included in the Dispatch Confirmation.
• Pricing and Payment
  • All prices include applicable VAT and shipping fees. No additional shipping charges will apply.
  • Payment can only be made via PayPal. Your PayPal account will be charged upon Order Confirmation.
  • If your payment is not authorized, we reserve the right to cancel your order without liability.
• Order Changes and Cancellation
  • You may modify your order details at any time before payment via the shopping cart page.
  • If you wish to cancel your order, please contact our customer service team as soon as possible. If the order has already been dispatched, you must follow the returns process to cancel.
• Order Limitations
  • We reserve the right to refuse any orders, particularly in the following cases:
    1. The item is out of stock or unavailable.
    2. Incomplete or potentially fraudulent order information.
    3. Obvious pricing errors that could reasonably be recognized as mistakes.
  • In such cases, we will refund any amounts already paid.
• Item Availability
  • All items are subject to stock availability. If an item is unavailable, we will notify you and offer a substitute or a full refund if you choose to cancel.
• Ownership and Risk
  • Risk of loss or damage to items transfers to you upon delivery to your specified address.
  • Ownership of items transfers to you once full payment is received or upon delivery, whichever occurs later.

4. Shipping and Delivery

• Delivery Time
  • Subject to stock availability, we will endeavor to deliver your order by the date specified in the Dispatch Confirmation. If no date is specified, delivery will be completed within 30 days of Order Confirmation.
  • If delivery is not completed within this timeframe, you may cancel the Contract, and we will refund any amounts paid.
• Delayed Delivery
  • If delivery is delayed due to circumstances beyond our control, we will notify you as soon as possible and take steps to minimize the delay. You may cancel the Contract if the delay is significant and receive a refund.
• Delivery Responsibility
  • Delivery is deemed complete when you or a third party acquires physical possession of the items. Risk of loss or damage transfers to you at this point.
  • If delivery cannot be completed due to an incorrect address or failure to receive the items, they will be returned to our depot. Re-delivery or cancellation fees may apply.
• Non-Delivery Scenarios
  • If items remain undelivered for 10 days due to reasons beyond our control, we will consider the Contract canceled and issue a refund within 14 days.

5. Return and Refund Policy

• Return Policy
  • If you are not satisfied with your purchase, you may request a return within 14 days of receiving the item to receive a full refund.
  • The following items are not eligible for return:
    1. Customized or personalized items (e.g., items with custom designs or engravings).
    2. Used or damaged items, including items with stains, scratches, cracks, or those whose functionality or appearance has been affected due to usage.
    3. Items with damaged protective packaging, such as removed or irreparable foam packaging, sealed bags, or branded dust bags.
    4. Perishable goods (e.g., candles, incense, or diffusers) cannot be restored once opened or used, as they may be affected by environmental factors such as temperature or humidity.
    5. Sale items, if marked as non-returnable.
    6. Handcrafted items may have slight variations in color, texture, or details from the display images, which are considered normal characteristics rather than defects.
• Defective Items
  • If you receive an item with a manufacturing defect or quality issue, please contact our customer service team immediately.
  • Once verified as defective, we will refund the purchase amount and cover the return shipping costs.
•  Return Process
  1. Submit a return request through our customer service team or via the return form on our website.
  2. Follow the instructions provided to ship the item back.
  3. Once we receive the item and confirm it meets the return criteria, we will process your refund within 14 days.

6. Intellectual Property

• Website Content
  • All content on this website, including but not limited to text, images, logos, graphics, videos, audio, and page designs, is the property of OrigoCraft or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • Reproduction, distribution, publication, display, modification, or any other use of this website’s content without our explicit written permission is strictly prohibited.
•  Trademarks and Logos
  • All trademarks, service marks, brand names, and related logos (including “OrigoCraft”) used on this website are the registered or unregistered property of OrigoCraft or its licensors.
  • Unauthorized use of these trademarks in any way that could cause confusion or harm to OrigoCraft’s reputation is prohibited.
•  User-Generated Content
  • By submitting comments, images, designs, or other content (“User Content”) to our website, you grant us a global, non-exclusive, perpetual, irrevocable, royalty-free license to use, reproduce, modify, distribute, or display this content in any form.
  • You warrant that your submitted content does not infringe on the intellectual property or legal rights of third parties. If your content causes any claims or damages, you agree to indemnify OrigoCraft.
•  Prohibited Actions
  • Unauthorized actions include:
    1. Downloading, copying, or storing website content for commercial purposes.
    2. Using automated tools like bots or scraping software to access website data.
    3. Using website content for illegal or unauthorized purposes.
•  Intellectual Property Protection
  • We are committed to protecting intellectual property rights. If you identify any violations of OrigoCraft’s intellectual property, please contact us at: customerservice@origocraft.com

7. Limitation of Liability

• Direct Liability Scope
• • OrigoCraft is only liable for losses directly resulting from the failure to fulfill contractual obligations or provide items of satisfactory quality.
  • Our liability is limited to the amount you paid for the items, including VAT.
• Indirect or Incidental Losses
  • To the maximum extent permitted by law, OrigoCraft is not liable for:
    1. Indirect losses caused by the use of this website or its content.
    2. Delays or errors are caused by third-party services, such as logistics or payment providers.
    3. Losses result from force majeure events, including natural disasters, wars, or network disruptions.
• Handcrafted Item Characteristics
  • Due to the nature of handcrafted items, slight variations in color, texture, or dimensions may occur. These characteristics are considered part of the item’s uniqueness and are not defects.
  • OrigoCraft is not responsible for dissatisfaction arising from reasonable differences between customer expectations and actual product features.
• Website Use
  • OrigoCraft does not guarantee uninterrupted or error-free website content and is not liable for damages caused by viruses, data loss, or service interruptions arising from using the website or third-party links.
  • Users are responsible for ensuring the security of their devices and networks.
• Legal Exemptions
  • These liability limitations apply only within the bounds of applicable law. If EU or Chinese laws prohibit certain limitations, the corresponding provisions of these Terms may not apply to you.
• Cross-Border Sales Responsibility
  • OrigoCraft ensures that items sold to EU countries comply with relevant standards (e.g., safety and labeling).
  • We fulfill consumer protection obligations, including quality guarantees and after-sales support, as required by applicable laws.
• Dispute Resolution
  • We encourage friendly negotiations to resolve disputes. If unresolved, you may seek remedies under applicable legal frameworks, including local consumer protection authorities or courts.

8. Privacy Policy

We highly value your privacy and are committed to protecting your personal information. Below is a summary of our Privacy Policy:

• Information Collection and Use
  We may collect your personal information (e.g., name, email, address, order details) and technical information (e.g., IP address, browsing behavior). This data is used to process orders, provide customer support, enhance website functionality, and comply with legal requirements.
• Data Storage and Security
  Your personal information is stored on secure servers, and we implement technical and administrative measures to protect it from unauthorized access or disclosure.
• Data Sharing
  We do not sell or rent your information. However, we may share it with:
  1. Logistics, payment, and service providers to process orders.
  2. Government authorities when required by law.
  3. Relevant parties during business transfers or acquisitions.
• Cookies
  We use cookies and similar technologies to improve your browsing experience, such as remembering your preferences, analyzing behavior, and providing personalized content. You can manage or disable cookies in your browser settings, though this may affect some website functionalities.
• Your Rights
  You have the right to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, please contact us at: customerservice@origocraft.com
• Policy Updates
  Our Privacy Policy may be updated based on legal or operational needs. All updates will be posted on our website, and major changes will be communicated via email.

For more details, please click Privacy Policy.

9. Modifications to Terms

OrigoCraft reserves the right to modify or update these Terms at any time to reflect changes in our operations, legal requirements, or policies. We will notify you of these updates through the following methods:

• Website Updates: Any changes to the Terms will be published on our website and will take immediate effect. We recommend that you regularly review this page to stay informed about the latest Terms.
• Major Change Notifications: If any changes significantly impact your rights, we will notify you via the email address you provided.

By continuing to use our website or services after the changes take effect, you accept the updated Terms.

10. Law and Jurisdiction

• Governing Law
  These Terms, along with all transactions and disputes related to OrigoCraft’s website and services, are governed by EU consumer protection regulations (e.g., the Consumer Rights Directive) and the laws of the country where the products are delivered, excluding conflict of law principles.
• Dispute Resolution
  If a dispute arises between you and OrigoCraft regarding goods or services, we will first attempt to resolve it amicably. If a resolution cannot be reached, the following options are available:
  1. Local Jurisdiction: Under EU consumer protection regulations, disputes may be resolved in your local court.
  2. Alternative Dispute Resolution (ADR): You may submit your dispute through the EU Online Dispute Resolution (ODR) platform. This platform helps consumers and businesses resolve disputes without going to court. For more information, visit the EU ODR Platform.
• Exclusions and Exceptions
  Nothing in these Terms limits your statutory consumer rights, especially those granted under EU consumer protection laws.

11. Contact Information

If you have any questions about these Terms, our products, or services, please contact us via:

• Our Customer Service Email:customerservice@origocraft.com

We strive to respond to all inquiries within two business days. For faster assistance, please visit our Help Center or Frequently Asked Questions (FAQ) page on our website.