Privacy policy
Effective Date: 18/11/2024
Last Updated: 18/11/2024
OrigoCraft values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data while also detailing your rights concerning data handling and the responsibilities of the WooCommerce platform.
1. Information We Collect
1.1 Information You Provide
- Information provided when registering an account (e.g., name, email address, password).
- Information provided when making a purchase (e.g., shipping address, phone number, payment details).
- Information provided when contacting us (e.g., feedback, inquiries, or complaints).
1.2 Information Collected Automatically
When you access our website or use our services, we may automatically collect the following information:
- Device Information: Device type, operating system, browser type, IP address.
- Usage Data: Pages visited, links clicked, search history, and time spent on our website.
- Location Information: Geographic location estimated through IP address.
1.3 Information from Third Parties
We may collect information from:
- Payment Providers: Payment confirmation details from services such as PayPal.
- Logistics Providers: Delivery status and proof of receipt from shipping companies.
- Social Media: Information from your interactions with us on social platforms (with your authorization).
2. How We Use Your Information
We use your personal information to provide better services, including but not limited to:
- Processing orders, managing payments, arranging deliveries, and sending order and shipping updates.
- Managing returns, refunds, and other after-sales services.
- Improving website functionality and analyzing user behavior to enhance user experience.
- Sending promotional offers, discounts, and personalized recommendations (with your consent).
- Ensuring compliance with legal requirements, preventing fraud, and protecting your account.
3. Data Sharing
We share your information only when necessary, including:
- Service Providers: Collaborations with companies that support order processing, payments, and logistics.
- Legal Compliance: Disclosing information to regulatory or law enforcement agencies when legally required.
- Business Transfers: Your data may be transferred if OrigoCraft undergoes a merger, acquisition, or sale.
4. Data Transfer and WooCommerce Responsibilities
We use WooCommerce as our e-commerce platform, and the following outlines data-handling responsibilities:
- Data Transmission: Visitor comments may be processed through automated spam detection services.
- Platform Responsibilities: WooCommerce is responsible for managing some data (e.g., order processing and payment data). In the event of a data breach, liabilities are governed by WooCommerce’s Terms of Service and Privacy Policy. For more details, refer to WooCommerce’s Privacy Policy: https://automattic.com/privacy/.
5. Data Security
We adopt industry-standard security measures to protect your information, including:
- Encryption technologies to secure payment information.
- Regular security audits to prevent data breaches.
- Restricting employee access to data, limiting it to authorized purposes only.
While we strive to protect your data, no system can guarantee complete security. We recommend safeguarding your account credentials and avoiding sharing sensitive information with others.
6. Your Rights
By applicable laws, you have the following rights regarding your personal data:
- Access Data: Request a copy of the personal data we hold about you, including all data you’ve provided.
- Delete Data: Request the deletion of all personal data we hold about you, except for data required for administrative, legal, or security purposes.
To exercise these rights, please contact us at origobrand@outlook.com.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience:
- Purpose: Remember preferences, provide personalized recommendations, and analyze website performance.
- Management: You can disable cookies in your browser settings, but this may affect website functionality.
8. Third-Party Links
Our website may include links to third-party websites. These links are provided for reference, and OrigoCraft is not responsible for the privacy policies of these websites. We recommend reviewing their policies before sharing any personal data.
9. Children’s Privacy
Our platform is not intended for children under the age of 13. We do not knowingly collect information from minors. If you discover that your child has provided personal information, please contact us to have it removed.
10. Policy Updates
We may periodically update this Privacy Policy to reflect business needs or legal requirements. Updates will be published on our website, and significant changes will be communicated via email.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
We commit to responding to your inquiries within 1-2 business days.